Terms and conditions of sale

These terms and conditions apply to all services sold by Chute Libre Dordogne (www.chutelibre.fr): tandem skydives, gift vouchers (passes), training courses and photo and video options. This English version is provided for information; in case of dispute, the French version prevails.

1. Purpose

The activities offered by Chute Libre Dordogne and by its partner service providers are governed by these General Terms and Conditions of Sale.

The information on the website (descriptions, technical sheets, photos, drawings, etc.) is given for information only. Any error or omission does not affect the validity of the order.

Any order, whether placed online or by phone, implies full acceptance of these terms and conditions.

2. Activity locations

• Tandem skydives: Sarlat-Domme drop zone (Sarlat-Domme airfield, 24250 Domme) and Rodez Aveyron drop zone (Route de Decazeville, 12330 Salles-la-Source).
• Training courses (AFF introduction, AFF course, A licence): they do not take place at Sarlat-Domme or Rodez. The location is agreed with Chute Libre Dordogne at the time of booking.

3. Validity of the offer

Our offers are valid subject to availability at the time of payment.

• No skydiving takes place in France during the winter (October to May).
• On the day of the jump, the pass and all documents sent by e-mail or post must be presented.

4. Formation of the contract

The order is final once payment has been received. An acknowledgement is sent by e-mail.

By confirming the order, the customer acknowledges having read and accepted these terms and conditions.

5. Conditions of practice, liability and commitments

The programme may be changed for weather, technical or administrative reasons, without giving rise to any claim.

The beneficiary therefore agrees not to bring any action for civil or criminal liability, nor to make any claim regarding the conduct of the activity.

Recommendations

• Bring all required documents on the day of the jump;
• Eat normally before the activity;
• Do not consume alcohol or illegal substances (otherwise the jump is cancelled without refund);
• Wear sports clothes with trainers and a warm layer: for the tandem skydive, the skydiving equipment is provided but no jumpsuit is provided; for training courses, the jumpsuit is provided.

6. Insurance

Services include third-party liability and personal accident insurance. Customers may take out additional insurance if they wish.

7. Prices

Prices are in euros, including VAT, per person. Payment is made in euros only.

8. Payment

Payment is due when ordering. Online, payment is made by bank card (secure payment). On site, we accept bank cards, ANCV holiday vouchers and cash. Bank cheques are not accepted.

Chute Libre Dordogne reserves the right to refuse an order in the event of a dispute or previous unpaid order.

9. Cancellation, validity, extension, withdrawal

In accordance with article L221-28 of the French Consumer Code, the right of withdrawal does not apply to leisure services scheduled on a specific date. If you buy a pass and schedule the jump on a specific date, you cannot withdraw.

The right of withdrawal does not apply to contracts concluded on our premises. For other online purchases, you may withdraw within 14 days (article L221-18 of the French Consumer Code).

General conditions

• Validity: 1 year;
• Transferable but not refundable;
• Changes possible at least 7 days before the date of the jump;
• In case of cancellation, the jump must be rescheduled within the validity of the pass;
• No refund of travel or accommodation costs;
• Automatic reminder before the pass expires.

Special conditions

• No-show on the day of the jump = pass used;
• Postponement possible with a medical certificate (7 days before);
• If Chute Libre Dordogne cancels, a new date is offered;
• No refund for relocation, pregnancy, illness of a relative, excess weight, etc.;
• 12-month extension possible before expiry (€105);
• If one or more jump dates have been cancelled by Chute Libre Dordogne (weather, technical problem, etc.), a free extension of 6 additional months is granted, at the customer's request to Chute Libre Dordogne before the pass expires. This applies only to passes bought directly from Chute Libre Dordogne, not to those bought on an external sales website;
• Expired pass: no extension possible;
• Lockdown or health crisis: free extension;
• Without news from you, the pass is considered finished at the end of its validity.

Training courses (AFF introduction, AFF course, A licence)

• Cancellation results in the loss of the deposit, which cannot be refunded;
• Medical examination required (less than 6 months old);
• Medical unfitness:
  • temporary: postponement;
  • permanent: cancellation on request, on presentation of a medical certificate of unfitness.

Postponement by Chute Libre Dordogne

Postponements may be due to:

• bad weather;
• an aircraft breakdown;
• an insufficient number of participants;
• administrative reasons.

We will then contact you to set a new date. Jump cancelled because of excess weight = pass cancelled without refund. For a tandem skydive, allow 2 to 3 hours on site, or even half a day.

10. Age, weight and medical fitness

• Be in good physical shape;
• Contraindications: certain medicines, cardiovascular diseases, etc.;
• Not recommended during pregnancy;
• No deep diving in the 48 hours before;
• No alcohol or drugs;
• Have eaten properly.

11. Applicable law

French law applies. In the event of a dispute, only the courts of the registered office of Chute Libre Dordogne have jurisdiction.

12. Intellectual property

All content on the website is protected by copyright. Any reproduction, use or distribution without prior permission is prohibited.

13. Complaints

Any complaint must be sent by registered letter within 15 days after the service, to: Chute Libre Dordogne, Aérodrome de Sarlat-Domme, 24250 Domme, France.

14. Personal data

In accordance with the General Data Protection Regulation (GDPR) and the French "Informatique et Libertés" law:

• personal data is collected to process orders;
• you have the right to access, rectify, erase and object, by writing to contact@chutelibre.fr;
• unless you object, your data may be used to inform you about our activities.

Download the terms (PDF, French)